FAQ

How do I create an App Key for someone to have access to lock and unlock my Solity Smart Lock?

• Creating An App Key

How do I add/delete a pin code on the Solity Smart Lock?

• Click Here

What does it mean when I get the prompt "Invalid Password" when creating an account on the SmartSolity App?

• Answer

How do users create a profile on Solity Smart Lock FAQ page?

• Create an account

How do I change the administrator pin code on the Solity Smart Lock?

• Answer

How do I delete a pin code on the SmartSolity App?

• Click Here

How do I add a pin code on the SmartSolity App?

• Click Here

How do I add/delete a one time pin code on the Solity Smart Lock?

• Here are the Instructions

How do I enable auto lock time setting on the Solity Smart Lock?

• Here is the answer

How to change the auto lock timer on the SmartSolity App?

• Click Here

How do I turn on auto lock mode on the Solity Smart Lock?

• Click here for instructions

How Do I adjust the volume on the Solity Smart Lock?

• Answer

How do I enable door lock alarm setting on the Solity Smart Lock?

• Here is the answer

How do I enable double authorization on the Solity Smart Lock?

• Click here for answer

How to enable privacy mode on the Solity Smart Lock?

• Privacy mode

How to change the language on the Solity Smart Lock?

• Click here

How to reset handle locking direction on the Solity Smart Lock?

• Here is the instructions

How To Activate Fake Number Setting On The Solity Smart Lock?

• Click Here To Learn How To Activate

What if the battery dies on the Solity Smart Lock?

• Click here for the Answer

What if someone is behind me and I don't want them to see my pin code on my Solity Smart Lock?

• Activate "Fake Number Setting Mode"

What if a family member came to visit me and i'm not home at the moment? How can I unlock my Solity Smart Lock?

• Here's your answer

What if my Smartphone dies and I cannot use my phone to unlock my Solity Smart Lock?

• Click here to view some helpful tips.

How Do I Factory reset my Solity Smart Lock?

• Factory Reset.

How long does the battery life last on the Solity Smart Lock?

• Battery Life Performance.

How do I link my SmartSolity App with the Smartthings App?

• Instruction to link Smart Solity App with Smartthings App.

How do I delete a fingerprint on the Solity Smart Lock? Below are two ways to delete a fingerprint.

• Here's how to delete a fingerprint from the app.
• Here's how to delete a fingerprint on the physical lock.

How do I add a fingerprint on the Solity Smart Lock?

• Here's how to add a fingerprint.

How can I control my Solity Smart Lock with alexa?

• Connecting to Alexa with Android device.

How to get Lock discoverable on SmartSolity App?

• Setting up Lock with the SmartSolity App